Privacy Policy – Edlinpay
Effective Date: October 30, 2025
Company Name: Solution Globale Multi Service LLC
Brand / Service: Edlinpay
Website: https://edlinpay.com
Welcome to Edlinpay (operated by Solution Globale Multi Service LLC). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our application, or access our digital wallet and virtual card services. By using our platform, you agree to the practices described in this policy.
1. Information We Collect
We collect personal data necessary to provide secure financial services, comply with regulatory obligations, and prevent fraudulent activity. This includes:
Personal Identification Information: Full legal name, date of birth, residential address, email address, phone number, and government-issued identification documents (e.g., passport, national ID card, driver's license) required for Identity Verification (KYC / Know Your Customer).
Financial Information: Linked bank account details, payment transaction history, funding sources, virtual card usage details, and balances necessary to process top-ups and online payments securely.
Technical & Usage Data: IP address, browser type, device information, operating system, time zone settings, and access logs collected automatically when you interact with our platform.
Customer Support Records: Communications, support tickets, dispute inquiries, and feedback provided via email or online contact forms.
2. How We Use Your Information
We process your information for legitimate business purposes and compliance obligations, including to:
Provide, maintain, and optimize our digital wallet and virtual card services.
Process account registration, identity verification (KYC), and Anti-Money Laundering (AML) checks.
Process deposits, card creations, online charges, and refund transactions.
Monitor transactions in real time to detect, prevent, and mitigate fraud or security breaches.
Communicate regarding account updates, security alerts, transaction notifications, and support inquiries.
Comply with legal obligations, tax laws, and regulatory requirements set by our banking and payment partners.
3. Cookies and Tracking Technologies
We use cookies, web beacons, and similar tracking technologies to secure user sessions, maintain system performance, and analyze platform traffic.
Essential Cookies: Mandatory for site navigation, authentication, and security checks.
Analytics Cookies: Help us understand user behavior to improve site features and user experience. You can manage your cookie preferences through your web browser settings; however, disabling essential cookies may impact platform functionality.
4. Sharing and Disclosure of Information
We do not sell, trade, or rent your personal information to third parties. We share information only under the following strictly limited circumstances:
Service Providers: With trusted third-party vendors, card-issuing partners, identity verification providers, and cloud hosting platforms operating under strict confidentiality and data protection agreements.
Legal and Regulatory Compliance: When required by law, court order, subpoena, or government regulation, or to protect the safety, rights, and property of Edlinpay, our users, or others.
Business Transfers: In connection with a merger, acquisition, restructuring, or sale of assets, where user data may be transferred as a business asset under the terms of this Privacy Policy.
5. International Data Transfers
To deliver continuous financial services, your information may be stored, processed, or transferred to secure servers located outside your home country. We ensure all cross-border data transfers comply with applicable data protection standards using encryption and contractual safeguards.
6. Data Security
We implement robust technical, administrative, and physical security measures to protect your personal data from unauthorized access, alteration, or destruction. Sensitive financial data is protected using industry-standard SSL/TLS encryption, Multi-Factor Authentication (MFA), role-based access restrictions, and automated fraud detection systems.
7. Data Retention
We retain your personal and financial data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.
Under applicable Anti-Money Laundering (AML) and financial services regulations, identity verification (KYC) records and transaction logs are legally mandated to be retained for a minimum period of 5 to 7 years following account closure.
8. Your Data Rights
Depending on your jurisdiction, you may exercise the following rights regarding your personal data:
Right to Access: Request a copy of the personal information we hold about you.
Right to Rectification: Request correction of inaccurate or incomplete personal data.
Right to Erasure: Request the deletion of your account and personal data, subject to legal and regulatory retention mandates (Section 7).
Right to Restriction or Objection: Object to or restrict specific processing activities, including marketing communications.
Data Portability: Request a structured copy of your personal data for transfer to another provider.
To submit a data rights request, please email us at contact@edlinpay.com.
9. Automated Decision-Making & Fraud Monitoring
To maintain security and fulfill financial compliance requirements, we utilize automated systems to analyze transactions for risk profiling and fraud prevention. If a transaction is flagged as unusual or high-risk, a temporary hold may be placed on the card subject to manual security review.
10. Children's Privacy
Our services are restricted to individuals who are 18 years of age or older. We do not knowingly collect personal data from minors. If we discover that an individual under 18 has submitted personal information, we will immediately delete the data and close the associated account.
11. Third-Party Links
Our platform may contain links to external third-party websites or merchant portals. We are not responsible for the privacy practices, content, or policies of external sites. We advise reviewing the terms of any third-party website you visit.
12. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes. We will notify users of material updates by posting the revised policy on this page with an updated "Effective Date".
13. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
Legal Entity: Solution Globale Multi Service LLC
Email: contact@edlinpay.com
Official Website: https://edlinpay.com